Project management is the ability to define, schedule and assign project activities; record project issues; monitor progress and report changes in activity accomplishment and issue resolution; and maintain and control changes to designs, plans and issue lists.

At Tiempo, our projects team has vast experience, deep understanding of product life cycle and knowledge of various technology platforms. In this globally competitive market, we understand our client's businesses well with respect to the information technology, and with a focus on how to help them overcome challenges, and thus deliver the best results for them. Our in-depth knowledge of industry verticals combined with our hands-on experience in various IT tracks enable us to offer highly innovative, yet cost-effective, technology solutions.

The following Implementation Cycle gives an overall approach followed by Tiempo for providing Project solutions :

Implementation Cycle

Strategic : We conduct a strategic audit of all aspects of your requirement. Our full service concept starts with a process review of your goals and objectives. We consider the complexity of your service, the makeup of your organization and the typical involvement of Tiempo on a daily basis

Human Resources Planning : During this stage we examine the personnel requirements of the Contact center. This stage will determine the number of business development representatives required, provide a job description, describe compensation and motivation issues, and outline recruitment and selection processes, training requirements, supervisory needs, and monitoring and coaching strategies

Information Management Systems Planning : This stage examines the methods and systems required to gather and measure results covering the key areas of productivity, performance and profitability.

Integration : This stage examines how best to integrate the Contact center with existing activities and with the existing administrative practices. This stage also examines the communications plan targeted to the other departments in the organization.

Implementation : This final stage will freeze the implementation schedule in consultation with our customers.

Manpower : Tiempo has trained and skilled manpower with experience gained over several years of Project Management services to our customers.